Terms of Use

AnchorOS is a governance and performance operating system. It connects strategy to delivery, links risks to decisions, and provides organisations with a real-time view of organisational health and performance. The Platform supports outcomes and OKRs, benefits realisation, decisions and governance, delivery (initiatives, milestones, activities, covering both BAU and change), risks, issues, assumptions and dependencies, financials, and reporting, all in a single connected system.

AnchorOS provides tools and structure to support the people who govern and deliver organisational outcomes. It does not replace the judgement or decision-making authority of organisations, governance forums, or individual decision-makers. All material decisions, including strategic priorities, investment decisions, governance approvals, and operational responses, remain with the relevant organisation and its accountable people.

These Terms apply to all users of the Platform, which may include:

• Organisation administrators who configure the Platform and manage tenant access
• Executives, governance members, and decision-makers who use the Platform to record decisions and review organisational performance
• Programme, function, and team leads who manage outcomes, initiatives, risks, and reporting
• Team members who own or contribute to milestones and activities
• Other authorised users granted access by an organisation administrator

Different users will have different levels of access depending on the per-user, per-module permissions configured by the organisation administrator. Your organisation is responsible for managing access permissions for people within its tenant.

To access the Platform you will need an account. You are responsible for keeping your login credentials secure and not sharing them with others. You must notify us immediately at security@anchorand.co if you become aware of any unauthorised access to your account.

You are responsible for all activity that occurs under your account. Anchor & Co is entitled to rely on actions taken using your login credentials as if they were taken by you. Every action recorded in the Platform is captured in an immutable audit trail with user, timestamp, and field-level change tracking.

We may suspend or terminate your account if we have reason to believe your account has been compromised, if you breach these Terms, or if the organisation that sponsors your access ceases to be an Anchor & Co customer.

When using the Platform you must:

• Use the Platform only for its intended purposes in connection with the governance and performance of your organisation
• Provide accurate, complete, and up-to-date information when requested
• Comply with all applicable New Zealand laws, including privacy laws and any sector-specific obligations relevant to your role (for example, Crown entity, public sector, education, or iwi governance obligations)
• Respect the confidentiality of decisions, kōrero, strategic priorities, and other information held in your tenant

You must not:

• Use the Platform to submit false or misleading information
• Attempt to access parts of the Platform you are not authorised to access, including any tenant other than your own
• Reverse engineer, copy, modify, or distribute any part of the Platform
• Use the Platform in a way that could harm, disrupt, or interfere with the Platform or other users’ use of it
• Use the Platform for any unlawful purpose

You are responsible for the accuracy and completeness of information you provide through the Platform. If you are submitting information about another person (for example, naming an owner, accountable executive, or governance member), you confirm that you have the authority and, where required, the consent of that person to do so.

Information submitted through the Platform is subject to our Privacy Policy. The organisation operating the relevant tenant is the primary data controller for the data held in that tenant. Anchor & Co processes that information on the organisation’s behalf as a data processor.

Anchor & Co owns all intellectual property rights in the Platform, including its software, design, content, configurable terminology framework, and underlying systems. Nothing in these Terms transfers any intellectual property rights to you.

Content that you or your organisation submit to the Platform (including outcomes, decisions, governance records, programme data, risks, financial data, documents, and communications) remains owned by you or your organisation. You grant Anchor & Co a limited licence to use that content for the purpose of providing the Platform and its services.

The Platform includes optional AI features that assist users with operational tasks, including decision drafting, report ingest, and strategy document parsing. AI features are supplementary. They do not make decisions for the organisation or its governance forums. All AI-assisted output should be reviewed by a human before it is committed to the record or relied on for decision-making.

AI features are subject to the data handling rules set out in our Privacy Policy. Each organisation administrator may disable AI features for their tenant at any time.

The Platform relies on third-party infrastructure and services, including cloud hosting, AI processing, application hosting, email delivery, and error monitoring. The current list of sub-processors is published in our Privacy Policy. Anchor & Co does not warrant the availability or performance of those third-party services and is not liable for any loss caused by their failure or unavailability.

The Platform supports integrations with third-party tools (for example, Atlassian Jira) via OAuth-authenticated API connections. Integration credentials are encrypted at rest and scoped per tenant. An organisation administrator may enable or disable any integration at any time. By enabling an integration, the organisation authorises the bidirectional flow of data between the Platform and that third-party tool within the authenticated tenant scope.

The Platform may include links to external websites or services. We do not control and are not responsible for the content or practices of those external sites.

Anchor & Co will use reasonable endeavours to keep the Platform available. We do not guarantee uninterrupted availability. We may take the Platform offline for maintenance, updates, or upgrades, and will give reasonable notice where possible.

AnchorOS is an actively evolving product. We may add, modify, or remove features over time as the Platform develops. We will give organisation administrators reasonable notice of material changes. Continued use of the Platform after notice of a change constitutes acceptance of that change.

We may update these Terms from time to time. The current version will always be available at anchorand.co/terms. Continued use of the Platform after updated Terms are published constitutes acceptance of the updated Terms.

To the maximum extent permitted by law, Anchor & Co excludes all liability in connection with the Platform, whether in contract, tort, or otherwise, for any indirect, consequential, special, or exemplary loss or damage, or loss of profits, loss of data, or loss of opportunity, however caused.

Anchor & Co’s total liability to any user for any cause of action will not exceed the amount paid by the relevant organisation to Anchor & Co in the 12 months prior to the event giving rise to the claim. If you are a user whose access is provided free of charge, Anchor & Co’s liability to you is limited to NZD 500 in aggregate.

Nothing in these Terms limits liability for death, personal injury, or fraud caused by Anchor & Co’s negligence, or any other liability that cannot lawfully be excluded.

Your use of the Platform is subject to the AnchorOS Privacy Policy. The Privacy Policy explains how we collect, use, store, and share personal information. Please read it carefully.

All core organisational data is stored and processed in Australia (AWS Sydney, ap-southeast-2). This is an architectural constraint, not a policy. Limited categories of operational data are processed by sub-processors located outside Australasia. Full detail is in the Privacy Policy.

These Terms apply while you have an active account or access to the Platform. If your access is terminated or suspended (whether by you, your organisation, or Anchor & Co), you must stop using the Platform.

On termination of an organisation’s relationship with Anchor & Co, the organisation may request a full data export at any time, in a structured, machine-readable format. The organisation may also request complete deletion of its tenant data. Where neither is requested, default audit retention applies as set out in the Privacy Policy.

Organisations that use the Platform as a data controller may execute a Data Processing Agreement (DPA) with Anchor & Co. The DPA sets out the terms under which Anchor & Co processes personal data on behalf of the organisation, consistent with the requirements of the New Zealand Privacy Act 2020. Our standard DPA is available at anchorand.co/legal/dpa or on request from privacy@anchorand.co.